Includes extensive reporting to support you in meeting compliance requirements for your hospitality business.
Through our range of hospitality industry training solutions, your venue can soon become the employer and venue of choice. Ensure your customers always leave with a big smile on their faces through delivering consistent service across your business. etrainu offers hospitality training services through our:
- Hospitality Learning Centre
- Accredited Hospitality Training (RSA; RSG etc)
- Face-to-Face RMLV Training
- Customised Course Development
- Records & Risk Management Solution
Hospitality Learning Centre
Get unlimited access to world class hospitality training specifically designed to further develop the skills of staff in your hospitality business. This online training suite focuses on customer service, order taking, product knowledge, conflict resolution and more, enabling them to enhance the customer experience and meet industry safety and compliance standards.
|ONLINE PRODUCT OPTIONS|
*PRICE PER STORE PER MONTH
(PRICING BASED ON A 12 MONTH AGREEMENT)
Sales and Customer Service Training
|An Introduction to Food|
|Dealing with Complaints and Difficult Customers|
|Exceptional Customer Service|
|Sequence of Service|
|Smile, Serve, Sell = Success|
Risk Management Training
|Anti-Money Laundering & Counter Terrorism|
|Basic Food Handling|
|General Evacuation & First Response Fire Training|
|Maintain Store Security|
|Sexual Harassment, Bullying & Discrimination|
Liquor Knowledge Training
|Liquor Evaluation Process|
|The Liquor Production Process|
|Wine, Beer and Food Matching|
Accredited Hospitality Courses
Set up an Account and get your mandatory online training at a special rate exclusive to your business managed through one simple invoice at the end of the month! Contact us to find out more.
Provide Responsible Service of Alcohol
Provide Responsible Service of Gambling
Level 1 Food Safety
Level 2 Food Safety
Level 1 + Level 2 Food Safety
Our face-to-face Responsible Management Licensed Venue (RMLV) course is approved by Queensland OLGR. The mandatory two day course is delivered by industry experienced trainers in a range of QLD locations. Our RMLV course was developed under the direction of the Office of Liquor, Gaming and Racing, Queensland and meets the Division’s requirements in relation to training in the provision of Responsible Management of Licensed Venues. We can also deliver the RSA face-to-face with your RMLV Course!
Get your hospitality venue setup in our Learning Management System (LMS). Never lose track of training and compliance. An easy way to monitor, manage and keep records of all training in one centralised system.
Need your own customised hospitality online training? We provide a range of development options to suit your goals and budget.
Want a customised online training solution specific to your hospitality business?
Our Clients Say…
etrainu has enabled us to ensure our staff are up-to-date in the ever-evolving world of compliance in the finance and health insurance industries. We are able to produce our own training modules and have them converted ready for allocation to staff in a very efficient and timely manner. We have seen continuous improvement in their system which ensures our staff get quality, relevant and timely training.
etrainu are not only leaders in their field but more importantly simply a pleasure to do business with. Their genuine care, high levels of trust and professionalism allow them to be the ideal partner in building cutting edge digital products and programs.
The Woolshed has been using the training services of etrainu for many years now, and have found them to provide a professional service, utilising course material that is relevant to our needs, in line with continuing legislative changes, and delivered in a clear and concise manner. Over the years The Woolshed has seen a shift from traditional classroom based training methods towards online variants and welcomes the convenience this format offers.
We have been working with etrainu for over 12 months now and are currently developing a series of Customer Service modules that feature on our company’s online training platform. The experience from beginning to end has been a very smooth and streamlined process. The etrainu team went above and beyond to ensure the end result not only met but exceeded our expectations. Our modules are both professional and informative and have been developed in a style that is interesting, fun and engaging for our staff. We would highly recommended etrainu to any industry considering the development of online training modules.
Over the past 7 years the club has greatly benefitted from etrainu’s professional services and I love that they are continually upgrading its range of courses to keep up with this fast changing industry.
The fresh new look and interactive staff induction is easy to follow and has been personalised to the club needs.
The etrainu staff are friendly, helpful and prompts in responding to any questions & queries we may have. A Human Resources Dream.