Will an RSG make me more employable?

Are you looking for a job in hospitality, and wondering if an RSG is the right training for you? If so, then you’re in the right place! Read on and discover all you need to know about the Responsible Service of Gambling unit – what is it, why you need it & when you should get it. Let’s jump into it!


What is an RSG?

An RSG – also known as the “Provide Responsible Gambling Services” course or “SITHGAM001” is a required certification employees must possess to be able to carry out gaming duties in a licensed venue in Queensland, Western Australia & the Northern Territory. It provides you with the knowledge and skills to be able to responsibly and legally carry out your duties in a licensed venue.

The RSG training, as well as being a legal requirement, will also provide information and assistance to ensure that you can fulfil your duties to the best of your ability. Basically, it means that you can uphold responsible gambling procedures.


Why do you need an RSG?

Organisations that offer gaming services to patrons have the potential to make a significant amount of money at the expense of individuals, and it is for this reason – among many others- that there is mandatory training required for everyone who facilitates the act of gambling in a licensed venue. This training will provide you with the knowledge to recognise when another person is showing signs of problem gambling and what to do to help them.

It might sound boring,  but it is important that you understand the legal aspects of gambling. It will teach you the confidentiality and privacy requirements of gambling and help you to provide appropriate assistance to customers. It will also help you in any gambling related incident or situation because the course provide informations on available support services to those at-risk or currently engaging in problem gambling.


Who needs an RSG?

It is important to do your own research about whether you need an RSG. Not all states and territories require an RSG certification to work in the industry. Some people who need RSGs could include:

  • Food & bar attendant,
  • Gaming/Tab attendant
  • Duty Manager
  • Venue Manager
  • Gaming Room Supervisor


When do you need an RSG?

In some states and territories, you have up to three months from commencing employment at a venue that serves gaming to complete your RSG training. However, most venues won’t hire staff without the certification—some won’t even interview you without an RSG, so it’s in your best interests to complete your training as soon as you can.


Do you need an RSA as well?

While you aren’t legally required to hold both, it can be a good idea to complete both RSG and RSA training, as it allows you to offer your employer flexibility in your ability to work across different areas. It’s also important to note that liquor and gaming are usually served side by side and so to be able to perform the duties of your job fully, you may be required to serve alcohol anyway.

Really, it’s a matter of looking at the job that you will be doing and assessing what duties will be required in this position, and how employable you want to seem to potential employers.

A Responsible Service of Alcohol certification is only necessary if you’re going to be serving alcohol. For example, somebody who works at a newsagent may not be required to hold an RSA, but somebody who works at an RSL in the gaming lounge would be required to hold an RSA as well as an RSG.


Where do you get an RSG?

You can actually complete online RSG training—so you don’t need to worry about a boring all day lesson where you don’t learn anything. You can complete course materials at your own pace and at a time that suits you.


Will an RSG be expensive?

An RSG certification really shouldn’t be too expensive. For instance, you can get an RSG for only $21. If you’re hoping to get your RSG and RSA together, many online training portals will offer bundles where you can complete the training at a reasonable price as well.


So you’ve completed the course, now what?

Hooray! You’re now qualified to provide responsible gambling services to customers in a licensed venue! You’re also free to put on your resume that you’ve completed your RSG—watch the interviews come rolling in

Liquor Licensees Urged to Update Venue Signage

The Queensland Office of Liquor and Gaming Regulations (QLD OLGR) has increased the penalty amount for outdated venue signage, as of 1st July 2014.

Liquor Licensees are urged to ensure their signs and promotional material displayed in their venues are up-to-date, with the penalty unit now increased from $110 to $113.85 for displaying outdated signage.

It is mandatory for all Liquor Licensed venues or outlets in QLD to display liquor compliance signage at their venues, as well as responsible gambling signage if they hold a current gaming license or permit.

Venue signage helps to promote harm minimisation initiatives, responsible drinking to consumers, Licensee responsibilities, patron safety, risk of underage drinking, and more.

To download the up-to-date signage and promotional material to display in your venue visit the QLD OLGR website.

Source: Queensland Office of Liquor and Gaming Regulation

What is a Crowd Control Register?

As a result to a recent amendment to the Security Provider Regulation 2008, crowd controllers are no longer required to enter their residential address on the crowd control register QLD, which was previously required.

The Security Provider Regulation 2008 was recently amended, in May 2014, due to concerns about improper access to personal details.

However, crowd controllers should still ensure their residential address that is recorded with the Office of Fair Trading (OFT) is up-to-date and must notify OFT of any changes. This ensures their licence renewals are posted to the correct address.

A crowd control register is documentation required by liquor licensed venues that use crowd control or security at their premises. This requirement of keeping a crowd control register is specified in Australian legislation.


What to include on a crowd control register?

Certain details must be entered on the crowd controller register with regard to each crowd controller (also known as a ‘security guard’), which include:

  • Full name
  • License number
  • Security firm and address, if applicable
  • Identification number worn on duty
  • Date and time of start for each shift

The Liquor Licensee must keep record of all crowd controllers or security guards working at their premises, including former workers.

Liquor License Venue Managers or the Licensee should store the register where unauthorised people cannot access it, but must be readily available to provide to inspectors or police at all times.

The main purposes of the crowd control register is to document incidents and may be used in Court as a legal document. The register must also be kept for at least 7 years after the date of last entry.


Learn more about keeping a crowd control register and responsibly managing liquor venues.

The Responsible Management of Licensed Venues (RMLV) certificate is required by all Managers of liquor licensed venues in Queensland, Australia. The RMLV Certificate must also be renewed every three years.

REGISTER NOW for our QLD OLGR Approved RMLV Course to learn more about keeping a crowd control register and to become qualified to be a Licensed Venue Manager in Queensland!

Why Venues Can’t Just Turn Off Pokie Machines

Licensees often consider decreasing the number of gaming or pokie machines at their venue, or surrendering their gaming machine license completely.

However, before disabling pokie machines, even on a temporary basis, venue owners must first apply to Office of Liquor and Gaming Regulations (OLGR) for approval.

The Liquor and Gaming Industry in Australia is regulated by OLGR, and Licensees must download and submit the relevant application for approval.

Gaming machine rules also differ between clubs and hotels. To find out more or to download a kit for application, visit the OLGR website.

OLGR also has provided a number of responsible gambling posters and LCD screens that Licensees may displays at their venue near your pokie machines.

You may download the responsible gambling resources below.



LCD Screens

Take Away Cards


Learn more about responsible gambling and legislation affecting the gaming industry. Sign up to your RSG Online Course.

Source: Queensland Government Office of Liquor and Gaming Regulations