As we have discussed in our previous blogs, 3 Reasons eLearning & Alternative Technology is Shaping the Future of Education and Breaking Down the Barriers of eLearning, online training and the way in which we access and engage with information online has dramatically transformed, allowing for unlimited possibilities for us all to learn and grow.
But despite this enormous change in the online learning environment, we cannot ignore the fundamental needs that many people desire in their learning experiences. These are human interaction and connectedness. etrainu understands the perfect learning experience is a combination of being able to engage with content, whilst also feeling supported through the experience.
Our team of experienced developers, designers, writers and support staff embrace the user experience in the following ways:
1) By Understanding That We’re Dealing With Real People
Not only do our helpdesk team step into the shoes of learners, so do the development team who design, write and create the eLearning experience. We understand that we’re not dealing with robots but real living, breathing people who have wants and needs of their own.
Being able to empathise with learners by using techniques and interactive learning activities to keep them engaged and in control is the key to effective learning. It is equally as important to treat our participants, clients and individual learners like real people understanding okay to make mistakes and that help is available for anyone who needs support throughout the eLearning experience.
2) By Being Available Around the Clock
At etrainu, we endeavour to keep our learners connected through a variety of channels including online chat, email and telephone assistance from 8am – 5pm Monday to Friday. Whilst telephone and online chat is obviously instantaneous, our helpdesk team strive to respond our emails as quickly as possible and are the first thing checked when doors open and the last thing checked before doors close.
When learners feel they’re being appreciated, listened to and that their emotional needs are meet, they feel happier. Feelings of positivity and a pleasant experience help with memory retention and eliminate learning blockers such as stress and frustration.
3) By Taking Your Feedback Seriously
We really love hearing from you, whether it being positive or negative, because it presents an opportunity to see what is working and what is not. All the feedback we receive is well documented and presented to the development team so our eLearning courses can be more effective and connect with our audiences better. We’re always looking for ways to improve!
Gathering feedback from our learners is essential to our longevity (We also really love when people leave us a nice review on our Facebook page).
Even since its inception, etrainu have stood out above its competitors by really understanding learner’s wants and needs, not only considering them but also listening and adapting to feedback to create the best possible eLearning user experience.