Do I Need an RSA Certification Before I Start Work?

So you’ve been looking at this job and it says you need an RSA to be considered for the job. Do you actually need one? And for what circumstances?


What is an RSA?

An RSA or Provide Responsible Service of Alcohol is a course you must complete if you’re wanting to work in any place that sells or serves alcohol. This unit is required by law in all Australian states and territories before you can work in a licensed venue.

The RSA will provide you with vital skills and knowledge that will equip you to perform your role at a licensed venue. Through your RSA course you will learn how to act lawfully and professionally in an environment where alcohol is sold or served.

You will learn how to assist customers to drink within a reasonable limit—when to “refuse service”, how to identify customers who’ve drunk past their limit and the penalties associated with irresponsible service of alcohol. You’ll learn what a standard drink is and what that little line you sometimes see on glasses in licensed venues is there for (hint – it’s not what you think!).

Now you might be worried that you’ll have to give up your entire day to a face to face course to complete your RSA course; however, online RSA courses are a great option if you’re looking for a course you can complete in your own time and at your own pace!


Do I actually need an RSA?

If you’re working in a licensed venue or anywhere that retails alcohol, you’ll need an RSA. It’s required by law and you need it from day one to be able to complete your duties – or you and your boss could be hit with a pretty hefty fine (that’s not a very good first day!).

As I mentioned, it will also provide you with a number of important skills which will help you to perform your role at a licensed venue. You’re also going to need an RSA if you work as any of the following

  • Food and beverage attendant,
  • Retail liquor sales person,
  • Winery, brewery and distillery cellar door staff,
  • Supplier sales representative,
  • Security staff who monitors behaviour,
  • Venue licensee.


So Where Do I Get an RSA?

There are a number of places that provide responsible service of alcohol (RSA) training, both in-person and online – so you don’t need to worry about sacrificing your whole day to some boring in-person course! This way you can choose at what pace you learn and at what time.


How Do I tell Who’s a Good Online RSA Provider?

There are a lot of providers available to you who you can complete your RSA online training with. When you’re looking at who’s best for you, you really need to assess how you’re going to use your certification.

It’s important to look at what states and territories the course provider is recognised in. For example, you could be in Queensland and do a course and then realise that, although the course is accepted in the Northern Territory, the course isn’t recognised in Queensland, which means you’ve just wasted your time and money!

Of course, if you’re moving to the Northern Territory and not planning to move for a while, then that course may be the perfect one for you. It’s really just a matter of thinking about how you’re going to use your RSA training and what will work for you.


I’ve Completed My Course – Now What?

Once you have completed your RSA online training and received your statement of attainment you’ve achieved the minimum training requirements – just check your specific state/territories additional training requiremnts – if they have any! You’re gained the skills and knowledge to begin selling and serving alcohol in licensed venues so you can get that job now!

5 Tips To Survive The Corporate Christmas Party

For some, the corporate Christmas party is a jovial opportunity to see work colleagues in a social setting. For others, it’s painful to partake in, like an annual aneurysm of awkward that’s simply unavoidable.

Whether your attendance is in excitement or apathy, the corporate Christmas party is a calendar necessity and your appearance is expected.

We’ve complied a survival guide to get you through the fears, follies and festivities of the corporate Christmas celebration.

1) Be Merry… In Moderation

It’s Christmas time, the spirt of the season is upon us! This party is an excuse to eat, drink and be merry! But even with the allure of endless (free) alcohol, it’s not a great idea to get so inaptly inebriated that you’re left not knowing if you’re celebrating the arrival of the jolly Saint Nick or the amazing Easter bunny.

A wise person once said, the best Christmas party is one you will remember! We recommend pacing your drinks and matching them with mouthfuls of food.

2) Beware the Buzz Kill

Christmas parties are a rare opportunity to learn a lot about your colleagues and get to know their alternative interests and activities. We’re not all corporate cardboard cutouts! Open your mouth, spit out some words and allow the flow of communication to create connections. Spill the beans about all the interesting things you do when you’re not crunching numbers or crafting copy. Save the work woes until Monday and avoid anti-social office chatting.

3) Dress to Impress

Smart casual is out and expressive is in for the festive season. Be yourself and be complimenting, let your sentiment and style shine! Dress for the occasion and be as commending and accepting with attire as you are with the open bar. You don’t work for the fashion police, so be complimenting not critical of your colleagues clothing choices.

4) Keep it Classy

Workplace romances are always a possibility, no matter where you work,  but the corporate Christmas party is not the place to express your inner … interests.

The best Christmas present you can give your boss is an incident free evening, so keep it classy and keep it all inside the attire! If this blossoming workplace romance is meant to be, it can wait for the weekend.

5) Stress Less and Enjoy Yourself

You’ve worked hard all year and so has everyone else in the office. Have fun and enjoy the ridiculous on offer! Relish in the reward because you’ve earned it. No one likes a Christmas Grinch, so pull your head out of your… pockets, cheer up and embrace the Christmas spirit.

On behalf of the entire team at etrainu, we would like to wish you a Merry Christmas and a safe silly season.

How etrainu Embrace the User Experience

As we have discussed in our previous blogs, 3 Reasons eLearning & Alternative Technology is Shaping the Future of Education and Breaking Down the Barriers of eLearning, online training and the way in which we access and engage with information online has dramatically transformed, allowing for unlimited possibilities for us all to learn and grow.

But despite this enormous change in the online learning environment, we cannot ignore the fundamental needs that many people desire in their learning experiences. These are human interaction and connectedness. etrainu understands the perfect learning experience is a combination of being able to engage with content, whilst also feeling supported through the experience.

Our team of experienced developers, designers, writers and support staff embrace the user experience in the following ways:

1) By Understanding That We’re Dealing With Real People

Not only do our helpdesk team step into the shoes of learners, so do the development team who design, write and create the eLearning experience. We understand that we’re not dealing with robots but real living, breathing people who have wants and needs of their own.

Being able to empathise with learners by using techniques and interactive learning activities to keep them engaged and in control is the key to effective learning. It is equally as important to treat our participants, clients and individual learners like real people understanding okay to make mistakes and that help is available for anyone who needs support throughout the eLearning experience.

2) By Being Available Around the Clock

At etrainu, we endeavour to keep our learners connected through a variety of channels including online chat, email and telephone assistance from 8am – 5pm Monday to Friday. Whilst telephone and online chat is obviously instantaneous, our helpdesk team strive to respond our emails as quickly as possible and are the first thing checked when doors open and the last thing checked before doors close.

When learners feel they’re being appreciated, listened to and that their emotional needs are meet, they feel happier. Feelings of positivity and a pleasant experience help with memory retention and eliminate learning blockers such as stress and frustration.

3) By Taking Your Feedback Seriously

We really love hearing from you, whether it being positive or negative, because it presents an opportunity to see what is working and what is not. All the feedback we receive is well documented and presented to the development team so our eLearning courses can be more effective and connect with our audiences better. We’re always looking for ways to improve!

Gathering feedback from our learners is essential to our longevity (We also really love when people leave us a nice review on our Facebook page).

Even since its inception, etrainu have stood out above its competitors by really understanding learner’s wants and needs, not only considering them but also listening and adapting to feedback to create the best possible eLearning user experience.


etrainu Expert Advice – The Effectiveness of eLearning

 For five years, etrainu has worked with Nerang RSL & Memorial Club in providing online courses for new and existing staff in Responsible Service of Alcohol, Responsible Service of Gambling and Food Safety, in addition to a customised Compliance training induction and a Sales and Customer service eLearning course that features imagery of the club and a personalised introductory video with the club’s President.

The Human Resources Manager of Nerang RSL & Memorial Club, Georgina Seddon, spoke to etrainu about her experience in using eLearning to train staff and its effectiveness as a training tool.

 What made Nerang RSL & Memorial Club change to eLearning as a way of educating and inducting its employees

In the period just before we employed services of etrainu, Nerang RSL & Memorial Club was experiencing a high turnover rate and needed a solution. Using eLearning courses was the answer, as it was more effective, saved time and was a more affordable option for the club.

What aspects of eLearning do you believe are effective?

I personally think what makes eLearning effective is how it caters towards different learning styles. I’ve observed that some of our staff like to read and while others prefer to listen. It’s effective because it covers the learning styles of all individuals.

 How have the employees of Nerang RSL & Memorial Club responded to online training to date?

They’ve actually really enjoyed it and responded well. It’s actually a really useful tool for me too as I can monitor how engaged our staff are with their learning. For example, if they are distracted by their phones while completing an eLearning course, they’re not committed to the club or the position.

Do you think it’s important to have a variety of methods when it comes to teaching content? If so, does eLearning and online training help to achieve this?

Yes, I strongly believe it’s important and that eLearning addresses this.

 Would you recommend other businesses or organisations use online training as a way of educating employees and club members? Why/why not?

We certainly would! At Nerang RSL & Memorial Club, we’ve found etrainu’s courses are not only great as starter courses, they’re also great refreshers. Even though etrainu’s nationally accredited courses issue a Statement of Attainment upon completion, which keeps the certificates valid, we like our staff to redo the courses every 3 years to keep their knowledge sharp and up to date. For our non-accredited courses, such as Sales and Customer, participants are issued certificate which features Nerang RSL & Memorial Club’s very own logo.

We’ve also found online learning to be an effective discipline tool. Recently, we had in instance where one of the staff was acting in a way that was not in line with the culture and values of Nerang RSL & Memorial Club. This staff member was instructed to complete the Compliance training course and only after completing it was this member able to see the error of his ways and continue working as a valued member of the Nerang RSL & Memorial Club team.

 In your opinion, is there still a place for traditional teaching/text book education or is it a thing of the past because of eLearning?

In some ways, traditional text book learning is a thing of the past, especially for the younger generation but there will always be a place for face-to-face learning.

What do you think is biggest benefit from eLearning and using it to train staffing teams?

Compliance, it’s a necessity and brings everyone up to date.


Interested in a customised and cost-effective online training course for your business?

Contact Nathan on 07 3114 2958 or via email at [email protected].

Be sure to visit our website for more information and to view our online slider of previous client work and testimonials.

etrainu Expert Advice: Featuring Paul Garnham

etrainu’s face-to-face trainer, Paul Garnham, has over 20 year’s experience training and working with participants wanting to secure their RSA, RMLV, Food Handlers and Food Safety Supervisor certifications.

Based in North Queensland, Paul has conducted face-to-face courses from The Cape all the way to Hamilton Island, in the progress helping students network and develop careers in the hospitality industry.

Completing a Responsible Management of Licensed Venue (RMLV) course is mandatory for all licensees, nominees and applicants for an approved manager’s licence in Queensland. It is a comprehensive course with a focus on management, covering law and liquor licence requirements and a range of management strategies to assist operators in the responsible conduct of their business

Paul recently took some time out of his busy schedule to answer a few questions about conducting RMLV face-to-face training and the nature of the industry.

1. For the RMLV face-to-face course, what do the 10 hours entail for participants?

The training covers legislation and the requirements of Managers and licensee’s in the industry to be compliant in their business. Participants learn about policies and procedures that can be put into place to reduce the chances of fines and prosecutions under the liquor act.

2. What’s the atmosphere of a face-to-face session like? Is it relaxed or fairly formal?

I make the training relaxed so the students open up and ask questions and talk about any issues they may have in their business so I can offer solutions and advise on the liquor act to maintain compliance.

3. In terms of numbers, how many students do your face-to-face classes’ facilitate?

Depending on the course, it can anywhere from two to twenty.

4. RMLV courses are only offered as a face-to-face training session. Do you think it’s important to keep this course taught in person? Why/why not? Could you see it offered online in the future?

I feel that it is very important with the RMLV course to remain face to face so the students can get interactions and also ask questions at any time. A lot of the learning is about real life situations that come from the trainer or other students and are different at each course depending on the students and types of business.

5. In your opinion, what’s the best approach when it comes to teaching face-to-face?

It’s open and interactive and involves the students and real life situations.

6. You have been teaching for over two decades, what aspects of face-to-face teaching do you enjoy in particular?

Being able to share real life stories with students and passing on my knowledge gained over many years of experience.

7. During this time, have you seen any significant changes in the industry?

We are now more compliant driven in the industry with the major changes being Liquor Accords, Drink Safe Precincts and civil litigation.

8. Where do you see the hospitality industry in Australia in ten years time?

The industry is becoming more and more regulated and it will be the operators that have strong policies and procedures in place that will prosper and stand the test of time.

9. What qualities make up an ideal manager for a licensed venue?

Someone that is passionate about the industry and is a good communicator that trains and develops others to give the best customer experience possible.


Interested in doing some organised training with Paul? Contact him on 0400 902 966 or contact etrainu on 07 3114 2958 or via email at [email protected]

Be sure to consult our RMLV page from our website for further details on course dates, locations and pricing information.


Employer & Employee Responsibilities – White Card Online

When you recognise something unsafe on the worksite, whose responsibility is it to report and action the problem? It’s EVERYONE’S responsibility! No matter what work you’re doing on site, you have a duty of care to report anything unsafe on the construction site to ensure the safety of you and other workers.

Both employees and employers working on a construction site have an obligation to follow the legislation and regulations of the Work Health and Safety Act 2011.

The Work Health and Safety Act 2011 is designed to ensure people understand their health and safety duties and rights in the workplace. By having this legislation in place, it guarantees that all workers in Australia have the same standard of health and safety protection, regardless of the work they do or where they work.

However, everyone’s obligations on the worksite differ from person to person as the workplace health and safety obligations dictate different levels of involvement and responsibility from workers and employers.
Below are the different Health and Safety Obligations of the Employer and Employee on the construction site.

Employer Obligations

  • Your employer has an obligation to ensure that all work at the workplace is conducted to minimise the risk of a hazard causing injury, illness or death to any persons within the workplace

Employee Obligations

When a code of practice or regulation exists, workers must do the following:

  • Follow the approved or stated method, or
  • Follow another method which gives an equal level of protection, and
  • Take reasonable precautions and exercise due diligence.

When a code of practice or regulation does not exist, workers still have a duty of care to follow. In order to maintain a duty of care, they must apply a ‘Risk Management Process’ which involves:

  • Taking reasonable precautions
  • Exercising due diligence
  • Observing site policies & procedures

Keeping Records (joint obligation)

It is both the responsibility of the employer and the worker to keep any training records, including inductions, during their duration of employment or the construction project.

Workers have a responsibility to keep their own records as evidence of training, including the Statement of Attainment received after completing the White Card online training course.

etrainu’s White Card online training course not only informs workers of their obligations and responsibilities, but it educates about construction site safety, hazard identification and worksite procedures. It is a legal requirement that you complete White Card online training and be able to present your White Card when requested.

To find out more about our White Card online course, click here.

For state specific information and registration information, look to our White Card online state based pages – QLDTASWAVICNTSA. 

Safety Signs – White Card Online

Across all Australian construction sites, warning and safety signs can prevent accidents and even fatalities to both workers and the general public.

But what is the point of having safety signs if we do not understand the symbols on them? Safety signage around the workplace is important as it not only communicates foreseeable danger or warning; it informs workers on the construction site of the correct safety procedures to follow in order to stay safe from harm or what to do in the case of emergency.

In our White Card online training course, we address all the forms of signage that workers will see and need to know about on the construction site and how they can prevent injuries.

1. Safety Signs

Safety signs are a crucial part of maintaining a safe workplace, both for construction workers on the worksite and for the general public. Safety signs are effective in communicated messages quickly, even with those who speak little to no English. For example, Personal Protective Equipment (PPE) signs easily demonstrate that certain equipment must be worn because of the picture of the man wearing the equipment, i.e.: man wearing ear muffs, man wearing safety glasses. Knowing what each sign means or is trying to communicate is vital to keeping safe on your construction site.

2. Categories and Colour Codes

Colour is the most crucial aspect of a safety sign and communicates information more effectively than text as it has a greater impact on our brain. As a result, safety signs are labeled in different colour categories depending on the context. The colour categories include:

• ‘No’ symbol signs: These signs feature a bright red circle with a diagonal line through the centre. They are designed to inform when something is not allowed.

• Red category signs: These signs have a red background with the word ‘DANGER’ at the top with a black boarder. These are designed to attract attention and convey an important message.

• Blue category signs: These signs are instructional, with the word ‘NOTICE’. The directions of the sign must be followed. Personal Protective Equipment (PPE) signs also come under the blue category.

• Orange category signs: These signs inform that security access is needed in a particular area.

• Yellow category signs: These signs are designed to indicate workers to take caution. They are marked with the word ‘WARNING’.

• Green category signs: These are used on First Aid Signage and Emergency Evacuation signs. These indicate SAFETY.

• Black and white category signs: These signs indicate general information and include messages such as ‘No Entry, Authorised Personnel Only, No Access, No Thoroughfare’ etc.

3. Additional Signs

Used in Construction Industry besides the aforementioned signs above, there are several other safety signs or symbols that you may encounter on the construction site.

These include:
• Out of service tags: These tags indicate that a particular piece of machinery or equipment is faulty or out of service and needs maintenance and/or repairs before it will be safe to use.

• Fire signs: These signs are used to indicate the location of fire extinguishers, fire hoses and fire blankets on the construction site.

• Exit signs: Green signs with the word ‘EXIT’ or with a left arrow with a man leaving through a door. They indicate where to exit on a construction site.

By completing our White Card online training course, you will be able to recognise and interpret all of the signs on the construction website, keeping yourself, your co-workers and the general public safe from danger or potential injury.

To find out more about our White Card Online course, click here.

For state specific information, look to our White Card online state based pages – QLD, TAS, WAVIC, NT, SA.

Hazards and Risks – White Card Online

When working on a construction site, both employers and workers need to be aware of anything that may cause injury or illness to a person or that may cause harm to equipment or the environment.

Being able to identify a workplace ‘hazard’ and the ‘risk’ of each hazard is a requirement of everyone working in the construction industry and is crucial to maintaining a safe working environment.

Below we’ve outlined the process of identifying the hazards and risks and how to respond to them adequately, which is thoroughly covered in our White Card online training course.

 Hazard vs. Risks

What exactly is the difference between a risk and a hazard?

A ‘hazard’ is anything that is a source of ‘danger’ whereas a ‘risk’ is the chance of that hazard causing an injury. Knowing the likelihood and consequences of potential risks is the key to reducing incidents on site.

  Identifying Hazards

In order to eliminate or decrease the risk of an injury, illness or death, you need to put in place a Risk Management Process.

This process involves:

  • Identifying the Hazard
  • Assessing the Risk
  • Controlling the Risk
  • Reviewing Control Measures

Identifying hazards involves locating potential hazards around the construction worksite and then transferring it to Risk Assessment Record Sheet provided by your organisation.

 Assessing the Risk

If there is no Regulation, Code of Practice or guide for the hazard you identified on the construction site, you are required to assess the risk, considering factors such as:

  • Likelihood that the hazard will occur
  • The severity of the harm (consequences).

 Once these factors have been determined, you are then required to match them against the Risk Assessment Matrix and record the results on the Risk Assessment Record Sheet.

 Controlling the Situation

After determining the severity and likelihood of a risk, the next step is to put into place a Control Measure to control, reduce or eliminate the hazard. The Control Measure has five levels of the Hierarchy used to determine the best possible solution to the risk, with elimination being the most effective.

  • Eliminate: remove the hazard completely
  • Substitute: If elimination is not an option, can the work activity or product be substituted with something else?
  • Isolate: If substitution is not an option, can the risk be isolated?
  • Administrate: If isolation is not an option, can a system be put in place to eliminate or reduce the risk over time?
  • Protect: If administrating is not an option, can protective equipment or practices be used?

Hazard and risk identification and the process in assessing and controlling the risk involved is just one of the topics thoroughly covered in our White Card online training course. Upon completion of your White Card course, you will be familiar with the rules and regulations of the construction industry, know how to respond to hazards and be informed of your responsibilities as a construction worker.

Anyone wanting to work in the construction industry is legally required to have completed White Card online training and be able to show their White Card when requested.

To find out more about our White Card Online course, click here.

For state specific information, look to our White Card online state based pages – QLD, TAS, WA, VIC, NT, SA.

EOFY – Make Your Budget Go The Mile!

July 1 is an anticipated date for many businesses and organisations as the end of financial year preparation sets in.

For many, next years budget money can potentially be lost as the end of financial year deadlines come to a close if budgets allocated are not spent, but when used wisely, your business can make the most of those remaining budget bucks.

So what’s a good investment that can use useful, effective and opportunistic for your businesses present and future spending? The answer of course is eLearning and online courses!

eLearning is a excellent option for organisations and businesses wanting to make the most of their end of year funds. Spending options can range from a wide variety of beautifully designed and developed courses, online compliance training for your staff and even custom-built client training programs to help improve quality work practise for your business.


etrainu eLearning course for Pretty Girl Fashion Group

NESA RSAS etrainu eLearning online course

etrainu online eLearning courses

The good news is you don’t need to purchase and complete the training before the end of the financial year. With etrainu, you can purchase credits that can be redeemed for up to one year following the purchase date!

Studies have suggested that nearly a quarter of employees resign or leave their positions due to lack of training opportunities. Optimise your left over budget and keep your workers happy with our online accredited training courses.

Top up your training account this financial year and accrue training credits for up to 12 months with your choice of online courses with etrainu!

PLUS – get a free look and feel when you add more than $200 credit to your account. This means your staff will be able to log in and see the business’s branding.

Contact our help desk between 8am and 5pm Monday – Friday and we’ll sort your credit purchases out for you!

HELP DESK: (07) 3114 2958
EMAIL:  [email protected]

Why Scenario Based Learning Is Successful

Scenario based learning, also known as ‘problem based learning’ is an interactive teaching method employed regularly in eLearning courses.

The purpose of scenario-based learning is to prompt the learner to work their way through a chronological storyline, based around a simple or complex problem. They are required to solve the problem from the information they have retained throughout the eLearning course. This means the results and underlining success of scenario-based learning ensures the learner has 100% understood the content to a high enough degree that they can apply their knowledge to the scenario in order to progress further through the course.

Many eLearning courses incorporate scenario-based activities because it helps to encourage user performance and improve understanding of the content.

Scenario-based learning can be used to assist learners, employers and businesses in a huge variety of teaching areas. It’s strength and success as a teaching tool is highly effective when used to simulate ‘real world practice’.


Scenario-based learning is successful because it presents the user with the opportunities to:

  1. Retain and utilise the information they’ve just learnt

  2. Apply that information to a situation that is appropriate to a real life situation

  3. Make an advised decision to solve a problem

  4. Think critically about content and apply instructed knowledge

  5. Encourage and motivate course participation and interactivity

  6. Practise skills, necessary after the course is complete

  7. Understand the content to a higher degree

  8. Provide evidence and information for both simple and complex problem solving and decision making

  9. Challenge mental capacity and encourage achievement

According to Lave & Wenger, scenario-based learning is based on the principles of situated learning theory. This theory protests to the fact that the best, and most prolific learning takes place in the content of how and where it is going to be used. Therefore, applying a situational scenario appropriate to the workplace, interest, or relevant life situation of the learner, will ensure a successful learning outcome.


Clark, R., (2009). Accelerating expertise with scenario based learning. Learning Blueprint. Merrifield, VA: American Society for Teaching and Development.

Kindley, R. W. (2002). Scenario-based e-learning: a step beyond traditional e-learning. ASTD Magazine. Retrieved from