Customer Success Manager

Job Description

We are currently looking for a Customer Success Manager to deliver exceptional customer service and provide our clients the solutions and support to achieve their goals. This Customer Success Manager will also be responsible for delivering a seamless onboarding process for our clients which includes LMS design, user migration management, and training facilitation for clients and their teams.


  • Build strong relationships with our clients to understand their needs and ensure their success with etrainu
  • Provide exceptional customer service to ensure etrainu is a leading brand
  • Serve as a main point of contact and liaison between clients and the rest of the etrainu team
  • Take ownership of new accounts and manage their account onboarding
  • Stay in touch with clients to ensure they’re realising and using the full potential of etrainu’s products and services
  • Actively seek business opportunities with new clients where possible and also within existing clients
  • Manage the successful delivery of clients projects for eLearning module development, Learning Management system setup, integration set up
  • Successfully liaise with existing clients to ensure the resigning of them at the end of their contract
  • Develop and maintain client contracts for new and existing business and encourage increase in sales with regular clients
  • Maintain client administrative details/profile for accuracy, using supporting software programs including the LMS, CRM, Mailchimp
  • Work collaboratively with departments within etrainu to ensure client projects and requests are managed efficiently and to project scope

Job Requirements

  • Experience with B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • Demonstrated project management experience
  • Demonstrated change management experience

Apply now
Posted on: 
May 23, 2023

Our Values

Bring Our A Game
We, not Me
Your Success is Our Success
Run Straight, Be Intentional
Innovate the Everyday

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