Includes extensive reporting to support you in meeting compliance requirements for your retail business and see where sales training is really meeting the front line delivery team.
Our online customer service and sales training will equip your team with the skills needed to deliver consistent customer service standards across your entire retail business, ultimately improving the customer experience.
We offer the Retail Learning Centre which comprises a range of pre-built modules for immediate implementation. In addition we can develop customised course development solutions, all of which are delivered through our Learning Management System (LMS).
- Improve a broad range of skills
- Advance customer service
- Better manage sales
- Meet compliance and behavioural training requirements
- Enable staff to enhance the customer experience
Retail Learning Centre
Sign up to the Retail Learning Centre and receive unlimited access to the online customer service, sales and compliance training suite for your employees. This online training has been developed in close consultation with Retail Industry experts.
|Online Product Options|
*Price per store per month
(pricing based on a 12 month agreement) ex GST
Customer Service & Sales Training
|Introduction to Communication and Customer Service|
|Dealing with Complaints and Difficult Customers|
|Exceptional Customer Service|
|Sales and Service|
|Workplace Health and Safety|
|Sexual Harassment, Bullying and Discrimination|
|Anti-Money Laundering/Counter Terrorism|
Learning Management System
Become the best in your industry by providing your team with the product knowledge training they need. Online product knowledge and sales training is the most effective way to ensure your team is fully across your range of products and services, allowing them to meet the needs of your customers. Want to build something specifically tailored to your business – let us help you with our customised training development solutions.
Deliver your online training through the etrainu LMS, which can also be tailored with your business’s very own look and feel, so your employees are logging in to complete their online training in a portal that feels completely like your own. Track and manage online training and store training records all in the one location.
Want a customised online training solution specific to your retail business?
Our Clients Say…
etrainu has enabled us to ensure our staff are up-to-date in the ever-evolving world of compliance in the finance and health insurance industries. We are able to produce our own training modules and have them converted ready for allocation to staff in a very efficient and timely manner. We have seen continuous improvement in their system which ensures our staff get quality, relevant and timely training.
etrainu are not only leaders in their field but more importantly simply a pleasure to do business with. Their genuine care, high levels of trust and professionalism allow them to be the ideal partner in building cutting edge digital products and programs.
The Woolshed has been using the training services of etrainu for many years now, and have found them to provide a professional service, utilising course material that is relevant to our needs, in line with continuing legislative changes, and delivered in a clear and concise manner. Over the years The Woolshed has seen a shift from traditional classroom based training methods towards online variants and welcomes the convenience this format offers.
We have been working with etrainu for over 12 months now and are currently developing a series of Customer Service modules that feature on our company’s online training platform. The experience from beginning to end has been a very smooth and streamlined process. The etrainu team went above and beyond to ensure the end result not only met but exceeded our expectations. Our modules are both professional and informative and have been developed in a style that is interesting, fun and engaging for our staff. We would highly recommended etrainu to any industry considering the development of online training modules.