So you’ve matched with your LMS Provider, but now you want to get to know them a little better.
Like all good relationships, there are some things you need to fully click with someone. You need to understand who they are, what values they have, where their vulnerabilities lie, and what they can offer.
In the ‘getting to know your LMS Provider’ phase, it’s important to have clear questions in mind. These will empower you to get the answers you need and make the most effective and informed choice for you and your business.
RED FLAG: make sure you have a plan on what you want to integrate your system with.
Over-customisation is rife in the market, and it's important to also ask yourself:
“What Is the most important system/s I need the LMS to connect to?”
Make sure that you are only paying for those integrations and not ones that are irrelevant to your training needs.
HOT TIP: always check the details of what is included in the pricing. Lower rates may seem appealing upfront, but if you or your team need help with the system or your account, you ideally want support to be available.
Chatbots are all well and good, but you can’t beat speaking to a human—so make sure there is someone you can talk to.
HOT TIP: dive into the details. It's always important to understand what is ready to use in the system and what still needs to be developed. Often systems have the capacity to deliver what you need, but it’s not fully functional—yet.
Understanding this process, the associated costs and timings around this are important, so you can manage your expectations upfront.
Clarity is key: always be sure to know what the costs of self-managed vs provider-managed content development look like.
Some providers can upload different files for you, e.g. SCORM files, PDFs, etc., while others may not. They also may do it for you either for an extra cost or for free, or you may have to manage all content by yourself.
Course development can sometimes be straightforward or complex. Consider doing this yourself for simple course builds, but make sure you get a simple and easy-to-use tool. Most complex course development can be done by a provider who uses authoring tools to do so. An example of an authoring tool is Chameleon Creator, which offers different interactions so that your eLearning is as engaging as possible in a user-friendly platform.
Truth and transparency: to be frank, there are a lot of ‘nice to have’ platforms out there with shiny bells and whistles that come with it.
However, this can mean a long and tedious process to get your platform up and running. Even worse, you will need to make sure your team understands this complex platform, and this hurdle can often not be worth the effort or money you have spent.
After you’ve asked all the questions above, you will get to know your chosen provider a little better. If they manage to meet all your criteria, then you can go ahead and start getting your training done.
When all is said and done, you can start growing your relationship with your provider.
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