In today’s fast-evolving tourism landscape, the key to thriving is the ability to connect, empathise, and engage with a mosaic of cultures.
Since 2002, TravConsult has been a trusted partner in the aviation, tourism, travel retail and broader retail sectors, crafting unparalleled service experiences that resonate with the Asian market. Through dynamic, on-the-ground workshops in bustling tourist hubs, TravConsult empowers teams to decode Asian cultural nuances, fostering authentic engagement and driving revenue growth.
Now, TravConsult is amplifying its impact on a global scale by teaming up with etrainu, an international leader in online training and business solutions, to roll out online cross-cultural training courses tailored specifically for professionals in the aviation, tourism, and related retail arenas.
The Asian markets covered include China, India, Indonesia, Japan, South Korea and Vietnam, with bespoke courses designed to equip industry teams with essential skills and cultural intelligence to connect with, welcome, and convert sales to their globe-trotting Asian customers. These courses go beyond cultural awareness, arming teams with actionable insights to elevate guest experiences and maximise commercial opportunities.
Accessible via TravConsult's comprehensive Learning Management System, which uses a business-to-business model, these courses offer on-demand, flexible training that minimises operational disruptions while ensuring all staff—from front-line to management—have equal access to this crucial learning.
Looking to the future, TravConsult remains committed to its mission of driving cultural understanding within the tourism industry. The team continues to jet-set across the globe, delivering face-to-face workshops that build bridges across cultures and elevate service excellence in the travel sector.
Is your business ready to take its cultural competency to the next level?
Email Trevor Lee at [email protected] to learn more about TravConsult’s Asian Market courses and discover how TravConsult can help transform your team’s approach to global customer engagement.
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