Be heard. Learn to listen. Manage conflict. Speak in short, sharp sentences like these.
- Anyone in the workforce!
By the end of this course, you'll be able to:
- Understand the communication cycle
- Identify verbal & non-verbal communication types
- Understand communication barriers
- Practice active listening
- Understand how to manage conflict at a basic level
Communication. It’s the bedrock of just about every facet of our life. It’s also something we often get very wrong. And in business, as in anywhere else, communicating ineffectively can mean serious problems. Communication travels in all directions at work: upwards to managers, downwards to the team, sideways to colleagues. Effective communication, on its surface, is really simple: the communicator and the receiver must understand the same message from what’s being communicated. But the reality is surprisingly complex. Any number of factors can cause communication to break down, which can complicate simple tasks, waste time, and create problems. This course aims to help you come to grips with those complex realities by giving you the run-down on the basics at the centre of effective communication. Topics include the communication cycle, verbal & non-verbal communication, active listening, and how to identify and manage conflict.