Valid in QLD, WA & NT
Get qualified – secure your certification in RSG today by completing our interactive and visually engaging national accredited RSG NT online course. Regulation of gaming in Australia and the Northern Territory is underpinned by legislations and regulations that mandates the completion of RSG NT training. You MUST have a valid RSG accreditation to work in the gaming and gambling sectors in Australia.
Our RSG NT course is fun and engaging with interactive and visual course content that will make your learning experience memorable. It covers a number of important things you must know prior to working in the gaming and gambling sectors including; how to identify problem gambling, availability of counselling services, social impacts of gambling, current legislation and Codes of Practice to name a few.
The accredited unit of competency – SITHGAM001 is included in the SIT12 Tourism, Travel and Hospitality Training Package (Release 2.0) under the requirements of the Australian Qualifications Framework (AQF). If you intend to work in an environment where gambling activities are undertaken, you are required to hold a valid RSG NT certification. Some employers may give you 3 months from commencing employment to get this certification.
Please note – states and territories across Australia differ in their certification requirements.
Additional information on this unit of competency can be found here – such as Elements and Performance Criteria.
Get your USI and commence your course today. Depending on your style of learning, you can complete your RSG QLD certification in approximately 2 – 6 hours.
Successfully complete all of the RSG online assessments and obtain a Statement of Attainment (SOA). You are now qualified to work in a venue that offers gaming or gambling services.
You have three (3) months to complete the course from date of purchase.
Want another copy of your RSG NT Statement of Attainment? It’s easy. Log into your online account, go to your profile and print another copy at no additional cost. You can even phone us on +61 7 3114 2958 or email us to arrange.
| Queensland (QLD) | You’ll receive a nationally accredited RSG that’s valid in QLD. | |
| New South Wales (NSW) | The nationally accredited online RSG training is not accepted in NSW. Students must complete in class, face to face training.The NSW ‘green card’ (a superseded course) is no longer valid in NSW. | |
| Western Australia (WA) | You’ll receive a nationally accredited RSG that’s valid in WA. | |
| Victoria (VIC) | The nationally accredited online RSG training is not accepted in VIC. Students must complete in class, face to face training. | |
| Northern Territory (NT) | You’ll receive a nationally accredited RSG that’s valid in NT. | |
| South Australia (SA) | The nationally accredited online RSG training is not accepted in SA. Students must complete in class, face to face training. | |
| Tasmania (TAS) | The nationally accredited online RSG training is not accepted in TAS. Students must complete in class, face to face training. | |
| Australian Capital Territory (ACT) | The nationally accredited online RSG training is not accepted in ACT. Students must complete in class, face to face training. |
| Element | Performance Criteria |
|---|---|
| 1. Implement responsible gambling practices. | 1.1 Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy or codes of conduct. |
| 1.2 Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy. | |
| 1.3 Maintain accurate records of gambling related incidents and associated staff action, according to industry and organisational policy and procedures. | |
| 1.4 Ensure gambling environmental features support responsible gambling policies within scope of own responsibility. | |
| 2. Provide information and assistance to customers about problem gambling. | 2.1 Provide accurate and appropriate information on problem gambling to customers on request. |
| 2.2 Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements. | |
| 2.3 Display signage and information related to responsible gambling in appropriate places visible to players, according legislative, industry and organisational requirements. | |
| 2.4 On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements. |
After successful completion of this course we provide you with a nationally recognised SITHGAM001 – Provide Responsible Gambling Services. The Australian Training Framework (ATF) is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia’s vocational education and training system.
| Are there any pre requisites for this course? | No. |
| What is Recognition of Prior Learning (RPL)? | Recognition of prior learning (RPL) is a way to use your existing skills and knowledge to get a formal qualification. Previously, the term was skills recognition. It involves documenting and providing evidence of your current experience and having this and your knowledge assessed, taking into account other qualifications you may already have. It means you don’t have to waste time learning things you already know how to do. |
| Can anyone apply for RPL? | Yes. Anyone can apply for RPL. What you need to pay will depend upon your circumstances. |
| I have no qualifications from my industry but I have skills, knowledge and experience gained from working in that industry. What can I do to have these skills recognised? | The RPL process takes into account all relevant skills, knowledge and experience that you have regardless of the way you got them. This includes experience and training you have gained through paid work, volunteer work or just life in general. Through the RPL process, you may be able to gain the complete unit. |
| Does RPL have the same requirements as other assessments? | Yes. The RPL assessment process is as rigorous as any other assessment. However, the type of evidence that you need to provide may be different from normal class assessments. Importantly though, the RPL process is flexible. You and your assessor will discuss and determine the evidence you can provide. |
| What will RPL cost? | What you need to pay will depend upon your circumstances. This will be advised at the time of application. |
| How long will it take? | This will depend on how much RPL you are applying for. Your assessor will be able to advise you on how much time it is likely to take you to complete your RPL process. |
| How difficult is it for me to apply for RPL? | After you discuss your skills, knowledge and work experience with your assessor to work out if RPL is right for you, applying the RPL and going through the assessment process should be straightforward. We will • provide you with information on the RPL process; • help you with any forms that need to be completed; • discuss the evidence required; and • support you through the process. |
| What is involved in the assessment process? | Once you and your assessor agree that you are a suitable candidate for RPL you will be required to gather evidence which proves your competence. When you provide evidence you may be required to: • answer questions about your work experience in an interview; • demonstrate your skills and knowledge by completing practical tasks or showing your assessor how you would complete a task; and • provide supporting evidence such as a resumé, job description, reports from employers/supervisors. This evidence must confirm that you have shown competence over a period of time and can work under different conditions. |
| If I need help at any time during the process, what can I do? | Your training assessor is there to help you. Contact your assessor at any time, if you are not sure what to do or if you need help to gather evidence. |
| What can I do if I am not happy with the result of my RPL application? | If you are not happy with the outcome of your RPL application, we have a process to follow, ask your assessor for further information on this. |
| If my application for RPL is unsuccessful, will I have to pay again if I enrol in the class? | No. Your RPL application is the same as any enrolment and you should continue with completing your online course. |
| When does my RSG expire? | There’s no expiry date for the Nationally recognised RSG (valid in QLD, SA, WA and NT). It does not matter what date you completed the training, or whether you completed it online or in person. The nationally accredited online training offered by etrainu is OLGR approved and recognised and will not expire. |
| How long will before I receive my SOA? | You will receive your RSG SOA in a matter of seconds. All you need to do is successfully complete your online assessments and your SOA will be emailed to you. You can also download it from your account. |
| Do I need an RSG to start working at a Keno and lottery outlet? | Yes! To legally be able to work in any gaming and gambling outlet across the nation you MUST have a valid RSG, which means completing the RSG online training. Individuals who carry out gaming duties or gaming tasks within a licensed club or hotel must complete RSG training within 3 months of starting employment. |
| I think I might need an RSA also? | You may be required to hold a valid RSA if the gaming outlet you’re working in serves or supplies alcohol in addition to having gaming facilities. You’ll be pleased to know that we offer a RSG/RSA bundle that works out cheaper than if both courses were purchased individually. To purchase the bundle, click here. |
Students are provided with the following information during the course, to assist to build the breadth and depth of their knowledge in preparation for assessment:
The following assessment tools are used to determine a student’s competence:
A mixture of these tools are used across the unit.
To be deemed competent in this unit, you are required to correctly answer 100% of all online questions in ALL assessment stages. When undertaking online assessments you will have three attempts to answer the assessment questions correctly before the course assessment is locked. Once you have been unlocked by one of our help desk staff, you will then have one further attempt before being locked out again and our help desk staff unlocking your assessment. On your third lockout, our assessor is notified and will contact you within 24-48 hours to discuss further.
