A List of NDIS-Approved Auditors in Your Area

If you have just registered as an NDIS provider, one of your first jobs is to arrange an audit. Every registered provider has to be assessed against the NDIS Practice Standards, and that assessment can only be carried out by an auditor the NDIS Quality and Safeguards Commission has approved..

What an NDIS approved quality auditor does

An approved quality auditor is an independent organisation that assesses your services against the NDIS Practice Standards. Their job is to check that the supports you deliver are safe, high quality, and centred on the people you support. If you want the participant's-eye view of that process, we cover what an NDIS audit means for your participants separately.

Because the assessment has to be independent, auditors are separate from both the provider and the Commission. You choose and pay your auditor directly, but they are accountable to the Commission for the quality of their work. A trustworthy auditor will hold current NDIS approval and be accredited by the Joint Accreditation System of Australia and New Zealand (JAS-ANZ). Many also hold credentials recognised through the International Accreditation Forum.

One point worth understanding up front: approval is not permanent. The Commission can place conditions on an auditor, and in some cases suspend or revoke approval. Auditors also merge, rename, or leave the scheme. That is exactly why you should always confirm an auditor's current status on the official register before you sign anything, rather than relying on a list alone. 

Verification audits and certification audits

The type of audit you need depends on the supports you deliver.

A verification audit applies to lower-risk services. It is a lighter process that reviews evidence such as worker qualifications and screening, insurance, and core policies covering areas like incident management and complaints handling. Much of it can be completed through a document review.

A certification audit applies to more complex or higher-risk supports, including specialist disability accommodation and behaviour support. It is a more involved process. Alongside the document review, the auditor looks at your governance and operational management and conducts a site visit and interviews with staff and the people you support. Certification audits run on a cycle, with a mid-term check between full audits.

Your registration groups determine which pathway applies to you, and the Commission confirms this when you apply.

Audit timeframes

New providers generally have to complete their audit within 18 months of registration. Providers renewing an existing registration usually need to complete their audit within 12 months. Popular auditors can have waiting lists, so it pays to book early rather than leaving it to the end of your window.

Is there an NDIS auditor near me?

If you have searched for "an NDIS auditor near me," here is the reassuring part: you are not restricted to auditors in your own state. The Commission confirms that every approved quality auditor provides services Australia-wide, so a provider in Perth can engage an auditor based in Sydney or Brisbane just as easily as a local one. Audits usually combine a remote document review with an on-site visit, and several auditors run offices in more than one state.

How to choose an auditor

Because location is rarely the deciding factor, choose on fit instead. A few questions worth asking before you engage one:

• Are you currently approved by the NDIS Commission, and are you accredited by JAS-ANZ?
• Have you audited providers with registration groups like mine before?
• What will the audit cost, and what does that fee include?
• What are your current timeframes, from booking to final report?
• How will you handle the site visit and interviews, and what will you need from my team?

Fees vary with the size of your organisation, the registration groups you hold, and whether you need a verification or certification audit. A verification audit for a small provider sits at the lower end, while a full certification audit for a larger organisation with complex supports costs considerably more. Ask two or three auditors for a written quote so you can compare like for like.

Always confirm current approval before you engage

The list below is a guide, and the register changes. Auditors join, merge with other businesses, rename, or have their approval withdrawn. Before you engage anyone, check that they still appear on the Commission's official list of approved quality auditors:

NDIS Quality and Safeguards Commission: Find an auditor

If an auditor you are already working with loses their approval, your registration status is not affected while you move to a new one. You will need to transfer your audit materials, self-assessments, and policies to the new auditor and book a replacement audit promptly.

The list of NDIS-approved quality auditors

Each of the auditors below is currently on the NDIS Commission register and is approved to work with providers across Australia. Contact details change, so confirm them on the auditor's own website or the Commission register before reaching out.

AQC Group Pty Ltd 1300 931 500 | info@aqcgroup.com.au | www.aqcgroup.com.au

Assured Auditing Pty Ltd 02 9412 2110 | contact@assuredauditing.com.au | www.assuredauditing.com.au

Audit Wise Group Pty Ltd 03 9917 8562 | ndis@auditwisegroup.com.au | www.auditwisegroup.com.au

‍Australian Quality Certification Pty Ltd 1800 879 242 | admin@australianqc.com.au | www.australianqc.com.au

AVA Certification Pty Ltd 1300 282 452 | sales@avaglc.com | www.avaglc.com

BSI Group (Australia and New Zealand) Pty Ltd 1300 730 134 | info.aus@bsigroup.com | www.bsigroup.com/en-AU/human-services/ndis/

Certifii Pty Ltd 1300 971 044 | ndis@certifii.com.au | www.certifii.com.au

Certification Partner Global (Aust) Pty Ltd 02 7258 6886 | hello@cpg.global | www.cpg.global

DNV Business Assurance Australia Pty Ltd 02 9900 9547 | ndis@dnv.com | www.dnv.com.au

Global Compliance Certification Pty Ltd NSW & ACT 02 8644 0603 | VIC & TAS 03 6289 8908 | QLD 07 3708 3204 | WA, SA & NT 08 6165 8801 NDIS@gccertification.com | www.gccertification.com

Global-Mark Pty Ltd 02 9886 0222 | NDIS@global-mark.com.au | www.global-mark.com.au

HDAA Australia Pty Ltd 1800 601 696 | ndis@hdaau.com.au | www.hdaau.com.au

Institute for Healthy Communities Australia Certification Pty Ltd (IHCA) 07 3844 2222 | certification@ihcac.com.au | www.ihca.com.au

Platinum Certification AQA Pty Ltd 1300 360 810 | hello@platinumcert.com.au | www.platinumcert.com.au

Quantum Certification Services Pty Ltd 03 5229 1219 | info@quantumcs.com.au | www.quantumcs.com.au

SAI Global Certification Services Pty Ltd 1300 360 314 | disability.enquiries@saiglobal.com | www.saiassurance.com.au

Sustainable Certification Pty Ltd 1800 024 940 | ndis@sustainablecertification.com.au | www.sustainablecertification.com.au

Getting audit-ready

An audit is easier when your team already works to the standard the auditor is measuring you against. Our guides on 5 steps to passing your NDIS audit and running internal audits to stay NDIS-ready walk through how to get there. The stronger your day-to-day practice around safeguarding, incident management, and person-centred support, the less an audit feels like a scramble to pull evidence together, and the easier it is to keep maintaining compliance as an NDIS provider between audit cycles.

That is where training comes in. etrainu's disability support training and NDIS Practice Standards training plan help your workforce build and evidence the capabilities the Practice Standards expect, so you walk into your audit prepared. See etrainu's NDIS compliance solution for how we can support your team.

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