Case Study
Best Practice Community Services

Best Practice Community Services

Best Practice Community Services (BPCS) provides personalised services to participants of the NDIS. BPCS is committed to improving the quality of life of people with a disability, empowering them to pursue and fulfil their life goals and aspirations as valued members of the community.

Industry
Location
Disability
Darwin and Queensland
Number of employees
Goals
19
To provide relevant industry learning and development opportunities, all in one place, that is self-paced and can be completed anywhere, anytime.

"etrainu provides a streamlined learner experience easily accessible (including from a mobile device) and gives the options for account holders to complete training.

As we can easily assign training to staff, it reinforces our commitment to their learning and development, which means we have a capable workforce that can support our participants’ needs.

As we move to our next phase of workforce capability, we know our experience with etrainu will be positive as they will continue to work with us to meet our specific needs.”

Challenge

BPCS needed to provide relevant industry training that would meet the needs of their core management team and their support team. 

With BPCS’s Head Office in Darwin and staff in Queensland, they had to think about providing quality training that would reach both teams—and not just by using Zoom workshops. Their support staff are always on the go, so getting everyone together in one place to deliver training was not an option. 

BPCS’s challenge was finding a solution that would meet a varied range of learners, so having blended eLearning was important, i.e. videos, documents, presentations, etc. to engage every learner. 

Solution


etrainu has many learning options that met the needs of both BPCS’s management and support teams.

The LMS fit well with their workforce providing quality, flexible, and accessible training. BPCS also found the etrainu system easily accessible—anywhere, anytime. This made it simple for the BPSC staff to resume or review their training again later as needed, as well as record information, send emails, report from one place, and assign training.

They found the etrainu customer support team to be fantastic! BPCS especially noted the interaction and level of support have been above and beyond from the first point of call to now.

BPCS had to get on top of their training urgently given other training methods were not working. They found the etrainu team to be quite responsive with a quick turnaround of 2 days— from the first meeting with etrainu to having accounts ready and being able to assign training. BPCS praised the etrainu team for always being open to feedback and suggestions for improvement. 

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