Best Practice Community Services
Best Practice Community Service sought a solution that was accessible to their teams in Darwin and Queensland, engaging, and easy to use.
Self-paced learning and development that can be done anywhere, anything
Best Practice Community Services provides personalised services to participants of the NDIS. Best Practice Community Service is committed to improving the quality of life of people with a disability, empowering them to pursue and fulfil their life goals and aspirations as valued members of the community.
Best Practice Community Service faced a big challenge in finding a solution to meet both their teams in Darwin and Queensland that was engaging and easy to use.
Their goal was to provide relevant industry learning and development opportunities that were all in one place, self-paced and could be completed anywhere, anytime.
“etrainu provides a streamlined learner experience easily accessible (including from a mobile device) and gives the options for account holders to complete training. As we can easily assign training to staff, it reinforces our commitment to their learning and development, which means we have a capable workforce that can support our participants’ needs. As we move to our next phase of workforce capability, we know our experience with etrainu will be positive as they will continue to work with us to meet our specific needs.”
Best Practice Community Services
eLearning to keep every learner engaged
Best Practice Community Service needed to provide relevant industry training to meet the needs of their core management and support teams.
With their Head Office in Darwin and staff in Queensland, they had to think about providing quality training that would reach both teams—and not just by using Zoom workshops. Their support staff are always on the go, so getting everyone together in one place to deliver the training was not an option.
Best Practice Community Service challenge was finding a solution that would meet a varied range of learners, so having blended eLearning was important, i.e. videos, documents, presentations, etc., to engage every learner.
The right LMS fit
etrainu has many learning options that met the needs of both Best Practice Community Service's management and support teams.
The LMS fit well with the Best Practice Community Service workforce providing quality, flexible, and accessible training. BPCS also found the etrainu system easily accessible—anywhere, anytime. his made it simple for the their staff to resume or review their training later as needed, record information, send emails, report from one place, and assign training.
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Access to an exemplary customer support team
Best Practice Community Service found the etrainu customer support team fantastic! They especially noted the interaction and level of support have been above and beyond from the first point of call to now.
Best Practice Community Service had to get on top of their training urgently, given other training methods were not working. They found the etrainu team to be quite responsive, with a quick turnaround of 2 days— from the first meeting with etrainu to having accounts ready and being able to assign training. BPCS praised the etrainu team for always being open to feedback and suggestions for improvement.
