Interchange Illawarra with Playlists
“We are saving 15 minutes per new employee with Playlists,” says Emma, HR Manager at Interchange Illawarra.
Before adopting Playlists, Interchange Illawarra faced a repetitive and time-consuming onboarding process for new starters. Each new employee had to be manually assigned multiple courses, which required constant switching between screens and double-checking to ensure that all training had been allocated correctly.
With the introduction of Playlists, the team is now enjoying considerable time savings and a smoother onboarding process.
“We are saving 15 minutes per new employee with Playlists. Aside from saving time, it is nice to know that the team receives the right courses each time. I don’t have to double-check that I’ve assigned the right training. It’s another thing I don’t have to think about.”
Emma Robinson
HR Manager
“Sometimes we will have 1–2 new starters in a month, other times it is 1 a week. So the process could be really time-consuming,” explains Emma Robinson, HR Manager at Interchange Illawarra.
Emma and her colleague, Brooke, often wished for a more streamlined solution.
“Brooke and I would say to each other, ‘Imagine if there was a feature where we could group a series of courses together and then assign them to a new starter in one hit.’”
That wish became reality with the release of Playlists, a feature that allows administrators to group courses into custom learning journeys and assign them automatically.
“Brooke’s on maternity leave at the moment, but I texted her immediately, letting her know that etrainu made the feature we had been dreaming of.”
Emma found the setup process simple and intuitive.
“Getting started was so easy, which I love.”
The Onboarding Playlist at Interchange Illawarra, which includes a mix of Interchange’s own courses and etrainu courses, is now automatically assigned to all new employees as soon as they are added to the etrainu platform, eliminating the need for manual setup.
The Interchange Illawarra Onboarding Playlist includes:
- Orientation and Registration
- Epilepsy Awareness and Midazolam Training
- Child Protection Training
- Positive Behaviour Support
- Infection Prevention and Control
- Medications and Support Worker Roles and Responsibilities
- Introduction to Mealtime Management
- Emergency and Disaster Management
- Manual Handling for Disability Support Workers
By implementing Playlists, Interchange Illawarra has achieved significant time savings and improved consistency in training delivery.
“We are saving 15 minutes per new employee with this feature,” says Emma.
Emma estimates that these time savings could amount to approximately 7.5 hours per year—the equivalent of a full working day.
Those hours make a real difference for a small HR team managing a range of administrative tasks.
Beyond the time savings, Emma appreciates the confidence that comes with consistency.
“Aside from saving time, it is nice to know that the team receives the right courses each time. I don’t have to double-check that I’ve assigned the right training. It’s another thing I don’t have to think about.”
LOOKING AHEAD
Interchange Illawarra plans to build on their success with more Playlists in the future.
“I am thinking about creating an Annual Training Playlist with refreshers for the team and a Complex Care Playlist for our High-Intensity Supports team.”
By leveraging etrainu Playlists, Interchange Illawarra has transformed onboarding from a repetitive chore into an efficient, automated process, empowering the HR team to focus on people rather than assigning courses.
