Sales Orientated Service
- Hospitality
- Team Development
Course Overview
In customer service, there are two important characteristics a person must have: passion and power.
Passion is the enthusiasm and energy a person brings to the role, whereas power is the knowledge and expertise. As customers rely on customer service representatives to help them with products/services, they need to have a positive experience.
The Customer-Oriented Service course shows learners just how to do that by using the Passion x Power model and the Service Scorecard. It also explores the service behaviours/principles that are key to delivering exceptional customer service.
With videos and quizzes, learners get a holistic experience and learn how they can improve and deliver customer service in their roles.
Learning Outcomes
- Realise the importance of happy customers
- Use the Passion x Power model
- Use the Service Scorecard in your own practice
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Snapshot
Business Licence Inclusions
A business licence allows admins to have more functionality, including:
- Bulk enrolment of staff
- Progress reporting on completion rates and more
- Access to the Skills Passport
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