Leading and Communicating Change
Online Change Leadership Training for Disability Support Leaders
- Disability Support
Course overview
Change is constant in disability support. New systems and tools arrive, NDIS requirements are updated, and team structures shift. How you respond as a leader shapes how well your team adapts, stays motivated, and keeps delivering safe, person-centred supports.
Built with etrainu and a panel of experts, this course develops both the mindset and the skills. You will learn to work through your own reaction first, recognise the four stages your team moves through, and match your support to each one. You will also practise communicating clearly with a culturally and linguistically diverse team, choosing the right setting for each message, and listening so concerns surface early.
The training covers your responsibilities when implementing change, including managing it as a psychosocial hazard, keeping supports running, documenting decisions, and escalating risks. It also covers two change management models, a leader's checklist of what good looks like, and strategies for handling resistance.
What you'll learn
By the end of this change leadership course you will be able to:
- Describe the types of change that happen in a disability support workplace
- Manage your own reaction to change before you lead others through it
- Recognise the four stages people move through during change and match your support to each one
- Communicate clearly at each point of a change, including with a culturally and linguistically diverse team
- Choose the right setting and channel for each change message
- Listen in a way that surfaces concerns early
- Carry out your six responsibilities when implementing change, including managing change as a psychosocial hazard
- Keep supports running, document decisions, and escalate risks during a change
- Apply Lewin's three stages and Kotter's eight steps in practice
- Recognise why resistance happens and respond to it constructively
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Course structure
The course runs as a single 50-minute module.
Module 1: Leading and Communicating Change: What change is and the types you will meet in disability support, leading with a positive and adaptable mindset, the four stages people move through, communicating clearly with a diverse team, your six responsibilities when implementing change including psychosocial hazard management and continuity of supports, Lewin's three stages and Kotter's eight steps, a leader's checklist of what good looks like, and the causes of resistance with practical strategies to reduce it.
More information about this course
- What change is and how to lead it with a positive mindset
- How to communicate clearly as you lead change, including with a diverse team
- How to lead and implement change with your team
- How to apply two change management models
- Why resistance happens and how to manage it
NDIS Practice Standards
Core Modules:
- 1. Rights and Responsibilities
- 2. Provider Governance and Operational Management
Quality Indicators:
- 1.1 Person-centred supports
- 1.3 Privacy and dignity
- 1.4 Independence and informed choice
- 2.1 Governance and operational management
- 2.5 Feedback and complaints management
- 2.7 Human resource management
- 2.8 Continuity of supports
- 2.9 Emergency and disaster management
NDIS Workforce Capability Framework
Workforce Objectives:
- Our Relationship
- Check In
Core Capabilities:
- 1.1 Uphold my rights
- 5.1 Review quality of support and service
- 5.2 Support me to speak up
- NDIS service providers
- Supervisors and leaders
- Team leaders rolling out a new system, policy or roster
- Leaders managing a restructure or a change in NDIS requirements
- Format: Online eLearning, self-paced
- Devices: Desktop, laptop, tablet, and mobile
- Assessment: Knowledge checks throughout
- Certificate: Change leadership certificate of completion
- Content partner: etrainu, with a panel of experts
How long is the leading change course? Around 50 minutes in a single module, fully self-paced.
Do I get a certificate? Yes. A certificate of completion is issued at the end.
Who is this course suitable for? It is built for supervisors, team leaders and managers in disability support and NDIS service providers who are leading their team through a change.
Which change management models does the course cover? Two. Lewin's three stages and Kotter's eight steps, both applied to disability support settings rather than taught in the abstract.
Does the course cover change as a work health and safety issue? Yes. It covers managing change as a psychosocial hazard, along with keeping supports running, documenting decisions, and escalating risks.
What if my team pushes back on a change? The course explains the common causes of resistance and gives you practical strategies to reduce it, including how to listen so concerns surface early.
Can I complete the course on my phone? Yes. The course works on desktop, laptop, tablet, and mobile.
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