Writing Progress Notes and Keeping Records
Online NDIS Training for Disability Support Workers
- Disability Support
Course overview
Progress notes are how the team stays informed. They protect the people being supported, the worker, and the quality of care. Done well, they help the next shift step in with the right information and respond to what matters.
This online course shows disability support workers how to write notes that are factual, respectful, and useful. Learners cover what records are, why they matter, and how to use plain language, the person's name, and a simple structure every time. The course also looks at how to link notes to goals, what to record in special situations like medication and behaviour support, and the rules around privacy, storage, and retention.
A practice scenario, knowledge check, and final quiz let learners test the skills in real shift situations.
What you'll learn
By the end of this course you will be able to:
- Write clear, objective progress notes
- Use plain language and the person's name
- Follow a simple structure every time you write
- Link notes to a person's goals
- Document special situations such as medication and behaviour support
- Protect participant privacy and confidentiality
- Store records safely and follow retention rules
- Use notes to support handover and team communication
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Course structure
A single 60-minute module covering the purpose of records, clear and objective writing, linking notes to goals, documenting special situations, and privacy and secure storage. A practice scenario, knowledge check, and final quiz are built in.
More information about this course
- The purpose of records and progress notes
- Clear, objective writing
- Linking notes to goals and team communication
- Documenting medication and behaviour support
- Privacy, confidentiality and secure storage
Core Module:
- 2. Provider Governance and Operational Management
Quality Indicators:
- 2.1 Governance and operational management
- 2.2 Risk management
- 2.4 Information management
- 2.5 Feedback and complaints management
- 2.6 Incident management
- 2.7 Human resource management
NDIS Workforce Capability Framework
Workforce Objectives:
- 2. Your Impact
- 4. Be Present
Core Capabilities:
- 2.2 Work within your capabilities
- 4.2 Manage health and safety
- Disability support workers
- Supervisors and managers
- NDIS service providers
- New staff completing onboarding
- Existing staff needing a progress notes refresher
- Format: Online eLearning, self-paced
- Devices: Desktop, tablet, and mobile
- Assessment: Knowledge check and final quiz
- Certificate: Progress notes training certificate of completion
How long is the progress notes course? Around 60 minutes, fully self-paced.
Does the course cover privacy and record storage? Yes. Learners cover privacy, confidentiality, secure storage, and retention rules.
What makes a good progress note? A good progress note is factual, objective, written in plain language, uses the person's name, and follows a clear structure. The course teaches each part and shows what good and poor notes look like.
Do I get a certificate? Yes. A certificate of completion is issued at the end.
Is this course suitable for NDIS workers? Yes. It is built specifically for disability support workers, NDIS service providers, and carers, and aligns to the NDIS Practice Standards.
Can I complete the course on my phone? Yes. The course works on desktop, tablet, and mobile.
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