Maintaining Professional Boundaries
Online NDIS Training for Disability Support Workers
- Disability Support
Course overview
In disability support work you often carry out personal, intimate tasks and hold a position of trust and power. That makes professional boundaries — the limits that keep the working relationship safe and respectful — as important as any other part of your role.
etrainu’s The Importance of Professional Boundaries helps support workers recognise professional boundaries, understand why they matter, and set and maintain them legally and ethically. It works through real support scenarios and covers the key legislation, the NDIS Code of Conduct and the NDIS Workforce Capability Framework, as well as what organisations are responsible for.
The module uses animations, real workplace scenarios, interactive activities and knowledge checks, so the learning stays practical and easy to apply.
What you'll learn
By the end of this course, the learner will be able to:
- Recognise what professional boundaries are and spot when they are being crossed
- Explain why boundaries matter, for both you and the people you support
- Set and maintain boundaries legally and ethically, within your role
- Apply the Privacy Act 1988, the Disability Discrimination Act 1992, the NDIS Code of Conduct and the Workforce Capability Framework
- Recognise the warning signs of non-recovery-oriented practice and poor self-care
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Course structure
A 3 module course to give your support workers the confidence to recognise, set and maintain professional boundaries, legally and ethically:
- Introduction to Professional Boundaries
- Applying Professional Boundaries
- Recognising and Responding to Boundary Issues
More information about this course
- What professional boundaries are
- Why boundaries matter (burnout, workload, over-dependence, protection from harm, grief and loss)
- Legal and ethical considerations: duty of care, Privacy Act 1988, Disability Discrimination Act 1992
- The NDIS Code of Conduct and applying it to boundaries
- The NDIS Workforce Capability Framework
- Service provider obligations
- Warning signs of non-recovery-oriented practice and inadequate self-care
NDIS Practice Standards
Core Module:
- Rights and Responsibilities
- Provider Governance and Operational Management
Quality Indicators:
- 1.1 Person-centred supports
- 1.2 Individual values and beliefs
- 1.3 Privacy and dignity
- 1.4 Independence and informed choice
- 1.5 Violence, abuse, neglect, exploitation and discrimination
- 2.5 Feedback and complaints management
- 2.6 Incident management
NDIS Workforce Capability Framework
Workforce Objectives:
- Our Relationship
- Your Impact
- Be Present
Core Capabilities:
- 1.1 Uphold my rights
- 2.1 Show self-awareness
- 2.2 Work within my capabilities
- 2.3 Look after yourself
- 4.2 Manage health and safety
- Disability support workers, new and experienced
- Anyone doing support work in the disability sector
- Service providers and organisations responsible for boundary policies and training
- Team leaders and supervisors supporting frontline workers
- Format: Online eLearning, self-paced
- Devices: Desktop, tablet, and mobile
- Assessment: Knowledge check
- Certificate: Issued on successful completion
What is The Importance of Professional Boundaries course, and who is it for? It's a short eLearning module that helps disability support workers recognise professional boundaries, understand why they matter, and set and maintain them legally and ethically. It's designed for new and experienced support workers, and for the providers and supervisors responsible for keeping boundaries clear and safe.
Is it mapped to the NDIS standards? Yes. It aligns with the NDIS Practice Standard for Rights and Responsibilities, the NDIS Workforce Capability Framework and the NDIS Code of Conduct, and covers the key legislation behind boundaries, including the Privacy Act 1988 and the Disability Discrimination Act 1992.
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